Scenario: A brand new HP Storageworks P4500 G2 network storage module (NSM) fails to boot out of the box.
The module cycles on
Attempting Boot From CD-ROM
Attempting Boot From Hard Drive (C:)
Attempting Boot From NIC
Non-System disk or disk error
Replace and strike any key when ready
Press “F9” key for ROM-Based Setup Utility
Press “F10” key for System Maintenance Menu
System will automatically reboot in 4_seconds
So you check all the usual suspects:
No disks in drives
Boot controller order is correct
RAID controller is seeing 3 logical drives as per usual
And no disks are showing amber or red indicator lights
The only answer is to re-image the NSM, and this is very easy:
1) Dig out the SAN/iQ Quick Recovery CD which came with the NSM and place in the CD-drive
2) Obtain the Feature Key (this can be obtained via the iLO as it will be the NIC MAC address with the lowest numerical value)
3) Obtain the License Key (if the module is brand new, this is obtained by logging into https://webware.hp.com and generating a license with the entitlement number from the entitlement certificate that came with the NSM, and the Feature Key obtained above; otherwise hopefully a record of it will have been kept, if not - and there is no record of the HP Passport account the License Key was generated with - only option is to speak to HP Licensing)
4) On a USB key create a blank file with the name featurekey_MACADDRESSWITHNOCOLONSIN and inside this file (edit with notepad or whaterver) paste the License Key
File name = featurekey_1CC1DE02CAEC
File contents = 0426-1219-FC96-8958-DF52-145C-8E7C-EF42-2B74-B2CD-AAD0-D231-5D4D-65C2-227B-F177-BB56-6161-CDCB-F17A-689F-2A19-1EC9-8EE4-3EAE-53EE-814A-FCF0-A779-F4C4-2F3E-D99D-AC
5) Then boot the NSM with the Recovery CD and USB key in and it will go away and re-image itself
If there is data on the module that needs to be recovered, then the above would not be an option, as it wipes the module and places on a new image.
Note 1: Can put the USB key in later after booting off the CD when prompted; also – if do not have a USB key to hand – can manually input the License Key.
Note 2: The above scenario is very unlikely, and has happened to me only once in many LeftHand/Storageworks SAN/iQ installs.
Note 3: This procedure was done for an NSM with SAN/iQ 8.5 Recovery CD.